Lundi - Vendredi : 10 h - 22 h
It is up to the customer to check all the products in his order upon delivery. In the event of dissatisfaction, the customer is invited to file a complaint by contacting Customer Service by email: email@example.com or by telephone at 514-333-5533 within a maximum period of 5 days following receipt of the the command. After this period, no complaint will be taken into account. Returns are accepted within a maximum of 15 days after contacting Customer Service. Products must be returned by mail to the following address DameSara 7477 Rte Transcanadienne, St Laurent, QC, H4T 1T3. No return can be accepted without the corresponding invoice.
Please note that products must be returned in their original condition with packaging. No product that has been used will be accepted.
Shipping charges for returned products are the responsibility of the customer and are non-refundable. Therefore, the calculation of the refund amount excludes shipping costs. In the case of product exchanges, if the amount of the order is greater than the initial order, the customer must pay the additional amount. In the event of a lower amount, the customer will be refunded the amount of the new order within 5 working days.
Upon receipt of the return of the product, the customer will receive an email acknowledging receipt and notifying the customer of the acceptance or refusal of the return.
If the return is accepted, a refund will be automatically credited to the card used for the purchase within 5 days,
Please note that some financial and credit institutions may have an additional delay before the refund appears on the account. If no refund appears after more than a week, it is recommended to check with your financial institution first. Then contact DameSara directly by email: firstname.lastname@example.org or by phone at 514-333-5533
Return costs are the responsibility of the customer. The amount of the refund will correspond to the amount of the product with taxes.
Once a transaction is completed, it is no longer possible to undo it. The customer can make a return by contacting Customer Service (see return policy)
Product delivery is provided by DameSara in the greater Montreal area. Please note that
THE DELIVERY TIME
Items are shipped from our warehouse by our team during the weekend following your order. For example, if you order a product on Saturday, it will be shipped the following Friday.
DELIVERY TO A THIRD PARTY
You can have a purchase delivered directly to someone else's home at no additional cost.
When you make your payment, you only need to indicate your own address (to which we will send the invoice for your purchases) in the “billing address” and the address of the person to whom you wish the items to be delivered in the “delivery address”.
Inventory imbalance when ordering
Although we pay particular attention to our inventories, there may be inventory misalignments for which we are not responsible. This issue may indicate that an item is available for sale online, but is actually no longer available. If this is the case for one of your orders, a customer service agent will contact you to inform you of the missing item and to see if you can add an item in order to still benefit from the free delivery promotion for example.
Delivery times are subject to change in the event of force majeure (weather conditions or external factors beyond our control).
In these conditions (weather conditions or external factors beyond our control), DameSara, through third parties, will ensure next day deliveries. However, special consideration will be given to customers whose orders have experienced delivery delays.
The delivery time for exchanged products varies according to the delivery area.
We take orders Monday through Wednesday and deliver on weekends.